Garantie geregeld: STO Garant

 

Om te voldoen aan de wettelijk verplichte garantiestelling maakt Hazyview Buffalo Game Lodge  gebruik van STO Garant, een door de Autoriteit Consument en Markt (ACM) erkende garantieregeling. U kunt dit controleren via de STO Garant deelnemerspagina (www.sto-garant.nl/deelnemers). Alle informatie over STO Garant vindt u op www.sto-garant.nl.

 

Bij elk (reis)aanbod van Hazyview Buffalo Game Lodge] op deze website leest u of de garantie van STO Garant van toepassing is. In de garantieregeling leest u wat de garantie inhoudt en welke voorwaarden van toepassing zijn. U vindt deze garantieregeling op de website van STO Garant (www.sto-garant.nl/downloads).

 

De werking Indien de garantie van STO Garant van toepassing is op uw boeking, dan betaalt u de reissom niet aan Hazyview Buffalo Game Lodge, maar aan de derdengeldenrekening van Stichting Derdengelden Certo Escrow, een bij De Nederlandsche Bank (DNB) en de Autoriteit Financiële Markten (AFM) geregistreerde betaaldienstverlener. Deze stichting derdengelden waarborgt uw reissom tot na afloop van uw boeking. De dag na afloop wordt de reissom vrijgegeven aan Hazyview Buffalo Game Lodge  Mocht Hazyview Buffaloo Game Lodge voor het einde van uw boeking in financieel onvermogen geraken, dan voert STO Garant de garantie uit. In de garantieregeling leest u hoe u daar in dat geval aanspraak op maakt.

Engels:

A guarantee in place: STO Garant
In order to meet its statutory obligation to provide a guarantee, Hazyview Buffalo Game Lodge uses STO Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets (ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl/en.

 Whether STO Garant's guarantee applies to a particular (travel) offer made by Hazyview Buffalo Game Lodge is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-garant.nl/en/downloads).

 How it works

If STO Garant's guarantee applies to your booking, you do not pay the booking amount to Hazyview Buffalo Game Lodge but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to Hazyview Buffalo Game Lodge on the day after your trip ends. If Hazyview Buffalo Game Lodgeshould become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.

Die Garantie gut geregelt: STO Garant
Um der gesetzlich vorgeschriebenen Gewährleistungsverpflichtung zu entsprechen, nimmt Hazyview Buffalo Game Lodge die Dienste von STO Garant in Anspruch, eines von der Autoriteit Financiële Markten (AFM, der niederländischen Aufsichtsbehörde für Finanzmärkte) anerkannten Garantiesystems. Sie können dies auf der Teilnehmerseite von STO Garant überprüfen (www.sto-garant.nl/de/teilnehmer). Weitere Informationen über STO Garant stehen auf der Website www.sto-garant.nl/de.

 Für jedes (Reise-)Angebot von Hazyview Buffalo Game Lodge wird für Sie auf dieser Website angeführt, ob die Garantie von STO Garant anwendbar ist. In der Beschreibung des Garantiesystems erfahren Sie, was zum Leistungsumfang der Garantie gehört und welche Bedingungen dabei gelten. Dieses Garantiesystem steht auf der Website von STO Garant www.sto-garant.nl/de/downloads).

 Prinzip der Regelung

Wenn die Garantie von STO Garant für Ihre Buchung anwendbar ist, entrichten Sie den Reisebetrag nichtHazyview Buffalo Game Lodge, sondern zahlen ihn auf das Anderkonto der Stichting Derdengelden Certo Escrow ein, einem bei De Nederlandsche Bank (DNB, der niederländischen Zentralbank) und der Autoriteit Financiële Markten (AFM, der niederländischen Aufsichtsbehörde für Finanzmärkte) eingetragenen Zahlungsdienstleister. Diese Stiftung für Anderkonten garantiert Ihnen Ihren Reisebetrag bis zum Ende Ihrer Buchung. Am Tag nach Beendigung der Reise wird der Reisebetrag Hazyvuew Buffalo Game Lodge ausgezahlt. Sollte Hazyview Buffalo Game Lodge vor dem Ende Ihrer Buchung in eine finanzielle Schieflage geraten, lässt STO Garant die Garantie greifen. Der Garantieregelung entnehmen Sie, wie Sie Ihre Ansprüche in so einer Situation geltend machen.

 Nederlands:

Dit aanbod valt onder de garantie van STO Garant. U kunt de voorwaarden van deze garantieregeling vinden op de website van STO Garant (www.sto-garant.nl/downloads).
Engels:

This offer is covered by the STO Garant guarantee. You can find the conditions for this guarantee scheme on STO Garant’s website (www.sto-garant.nl/en/downloads).

 Duits:

 Dieses Angebot fällt unter den Garantieschutz von STO Garant. Die Bedingungen dieses Garantiesystems stehen auf der Website von STO Garant (www.sto-garant.nl/de/downloads).

 Nederlands:

Dit aanbod valt niet onder de garantie van STO Garant. U kunt de voorwaarden van deze garantieregeling vinden op de website van STO Garant (www.sto-garant.nl/downloads).

 Engels:

This offer is not covered by the STO Garant guarantee. You can find the conditions for this guarantee scheme on STO Garant’s website (www.sto-garant.nl/de/downloads).

 Duits:

 Dieses Angebot fällt nicht unter den Garantieschutz von STO Garant. Die Bedingungen dieses Garantiesystems stehen auf der Website von STO Garant (www.sto-garant.nl/de/downloads).

 Nederlands:

 Garantieregeling STO Garant
Om te voldoen aan de wettelijk verplichte garantiestelling maakt Hazyview Buffalo Game Lodge ] gebruik van STO Garant. U kunt dit controleren via de STO Garant deelnemerspagina (www.sto-garant.nl/deelnemers). Alle informatie over STO Garant vindt u op www.sto-garant.nl.

 Bij elk (reis)aanbod van Hazyview Buffalo Game Lodge wordt duidelijk vermeld of de garantie van STO Garant van toepassing is. In de garantieregeling leest u wat de garantie inhoudt en welke voorwaarden van toepassing zijn. U vindt deze garantieregeling op de website van STO Garant (www.sto-garant.nl/downloads).

 Indien de garantie van STO Garant van toepassing is op uw boeking, dan betaalt u de reissom niet aan Hazyview Buffalo Game Lodge, maar aan de derdengeldenrekening van Stichting Derdengelden Certo Escrow, een bij De Nederlandsche Bank (DNB) en de Autoriteit Financiële Markten (AFM) geregistreerde betaaldienstverlener. Deze stichting derdengelden waarborgt uw reissom tot na afloop van uw boeking. Wanneer diensten door financieel onvermogen van Hazyview Buffallo Game Lodge, niet (volledig en/of tijdig) worden verleend, dan voert STO Garant de garantie uit. In de garantieregeling leest u hoe u daar in dat geval aanspraak op maakt.


Engels:

 STO Garant Guarantee Scheme
In order to meet its statutory obligation to provide a guarantee, Hazzyview Buffalo Game Lodge makes use of the guarantee scheme provided by STO Garant. You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl/en.

Whether STO Garant's guarantee applies to a particular (travel) offer made by Hazyview Buffalo Game Lodge is clearly stated for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-garant.nl/en/downloads).

 If STO Garant's guarantee applies to your booking, you do not pay the booking sum to Hazyview Buffalo Game Lodge but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. If services are not supplied (in full and/or on time) due to the financial insolvency of Hazyview Buffalo Game Lodge , STO Garant implements the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.

 Duits:

 Das Garantiesystem von STO Garant
Um der gesetzlich vorgeschriebenen Gewährleistungsverpflichtung zu entsprechen, nutzt Hazyview Buffalo Game Lodge  STO Garant für alle Pauschalreisen. Sie können dies auf der Teilnehmerseite von STO Garant überprüfen (www.sto-garant.nl/de/teilnehmer). Weitere Informationen über STO Garant stehen auf der Website www.sto-garant.nl/de.

 Bei jedem (Reise-)Angebot von Hazyview Buffalo Game Lodge wird für Sie deutlich angeführt, ob die Garantie von STO Garant anwendbar ist. In der Beschreibung des Garantiesystems erfahren Sie, was zum Leistungsumfang der Garantie gehört und welche Bedingungen dabei gelten. Dieses Garantiesystem steht auf der Website von STO Garant www.sto-garant.nl/de/downloads.

 Wenn die Garantie von STO Garant für Ihre Buchung anwendbar ist, entrichten Sie den Reisebetrag nicht Hazyview Buffalo Game Lodge, sondern zahlen ihn auf das Anderkonto der Stichting Derdengelden Certo Escrow ein, einem bei De Nederlandsche Bank (DNB, der niederländischen Zentralbank) und der Autoriteit Financiële Markten (AFM, der niederländischen Aufsichtsbehörde für Finanzmärkte) eingetragenen Zahlungsdienstleister. Diese Stiftung für Anderkonten garantiert Ihnen Ihren Reisebetrag bis zum Ende Ihrer Buchung. Werden aufgrund einer finanziellen Schieflage von Hazyview Buffalo Game Lodge Leistungen nicht (vollständig und/oder rechtzeitig) erbracht, übernimmt STO Garant die Garantie. Der Garantieregelung entnehmen Sie, wie Sie Ihre Ansprüche in so einer Situation geltend machen.

 Nederlands:

 Deze boeking valt onder de garantie van STO Garant. U kunt de voorwaarden van deze garantieregeling vinden op www.sto-garant.nl/downloads. U ontvangt een e-mail van STO Garant (This email address is being protected from spambots. You need JavaScript enabled to view it.) met informatie over het voldoen van de betaling(en) voor deze boeking. Voor elke ontvangen betaling krijgt u een bevestiging per e-mail van STO Garant. Alle informatie over STO Garant vindt u op www.sto-garant.nl.

Engels:

This booking is covered by the STO Garant guarantee. You can find the conditions for this guarantee scheme at www.sto-garant.nl/en/downloads. You will receive an email from STO Garant (This email address is being protected from spambots. You need JavaScript enabled to view it.) containing information about how you can pay for this booking. You will receive a confirmation email from STO Garant for each payment received. You can find all information relating to STO Garant at www.sto-garant.nl/en.

 Duits:

ieses Angebot fällt unter den Garantieschutz von STO Garant. Die Bedingungen dieses Garantiesystems stehen auf der Website www.sto-garant.nl/de/downloads. Sie erhalten eine E-Mail von STO Garant (This email address is being protected from spambots. You need JavaScript enabled to view it.) mit Hinweisen, wie Sie die Entrichtung des Reisebetrags vornehmen sollen. Sie erhalten per E-Mail eine Bestätigung von STO Garant, sobald Ihr Reisebetrag auf dem Treuhandkonto hinterlegt ist. Weitere Informationen über STO Garant stehen auf der Website www.sto-garant.nl/de.

 Nederlands:


Deze boeking valt niet onder de garantie van STO Garant. U kunt de voorwaarden van deze garantieregeling vinden op www.sto-garant.nl/downloads.

 

Engels:

This booking is not covered by the STO Garant guarantee. You can find the conditions for this guarantee scheme at www.sto-garant.nl/en/downloads.

Duits:

 Dieses Angebot fällt nicht unter den Garantieschutz von STO Garant. Bedingungen dieses Garantiesystems stehen auf der Website www.sto-garant.nl/de/downloads.

The combination of travel services offered to you constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302 [if a travel package is involved]. This means that you are entitled to make claims under all EU legislation applying to travel packages.


In order to meet its statutory obligation to provide a guarantee, Hazyview Buffalo Game Lodge uses STO Garant for all travel packages. STO Garant is a guarantee scheme, recognised by the Authority for Consumers and Markets (ACM) . It consists of an escrow account in which your payment is held until your trip has come to an end. As the traveller, you do not pay Hazyview Buffalo Game Lodge but instead pay the booking sum into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). Stichting Derdengelden Certo Escrow processes all payments on behalf of STO Garant.


The booking payment is released to Hazyview Buffalo Game Lodge by the escrow account the day after your trip has come to an end. If Hazyview Buffalo Game Lodge files for bankruptcy or is granted a suspension of payments before your trip comes to an end, the booking sum will be released to Stichting Take Over (STO). Depending on the situation, STO will then ensure that the booking sum is refunded to you, that you are able to continue on your trip, or that you are able to travel to the final destination on your journey.

Hazyview Buffalo Game Lodge has therefore protected itself against insolvency through STO Garant. If services are not provided by Hazyview Buffalo Game Lodge due to insolvency, travellers can contact STO Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +31 (0)85 13 02 943.

Procedure
You will receive the necessary information about how you can pay for your booking from your travel organisation. The full booking sum must be paid into the escrow account before the trip commences. This applies to all bookings.

Adventurous journeys in distant lands

In distant countries, people have different customs and habits and a different mentality. As a result, things can sometimes go differently than expected. The choice for an adventurous journey means the choice for a certain risk. Due to local conditions at the destinations and the adventurous nature of the trips, we can be obliged to adjust the trip. If our local agents have to take alternatives, the quality of the trip will be maintained or improved as much as possible. Your Private Tours visits its destinations regularly and constantly aims to improve your experience, thanks also to feedback from our travelers.

Passports, visas and health

You are responsible for being in possession of a valid passport and any visas during the trip. Health advice and regulations apply to different countries. The traveler is responsible for obtaining medical information from a vaccination clinic, tropical institute, GGD or doctor. All travelers must ensure that the required vaccinations are obtained in time prior to the trip.

Cancellation conditions

The traveler must cancel the travel agreement by e-mail.

In the event of cancellation, each traveler will owe the following amounts, which will be recovered from the applicant for the trip:

  • From 90 to 14 days before departure, the cancellation penalty amounts to 25% of the travel sum.
  • From   8 to 13 days before departure, the cancellation penalty amounts to 50% of the travel sum.
  • From   0 to 7 days before departure, the cancellation penalty amounts to 100% of the travel sum.